Our Sponsored Support service provides Enterprise Support customers an opportunity to engage with our team and discuss the inclusion and delivery of their strategically important requirements into our products. While an approved Sponsored Support project can ensure features make it onto our roadmap which otherwise might not, it does not guarantee we can meet any urgent timescales.
Sponsored Support Benefits
Discuss your needs and requirements with our team. Has your organization's request already been raised under Enterprise Support but has a low priority so delivery is in doubt? Sponsored support can help ensure your requirements are given a place on our development roadmap.
Direct input into the feature development process. Work directly with our team to define your needs and requirements.
Agreed feature specification. A member of our team will produce a feature specification document to capture your requirements and how we intend to fulfill them so the direction development will take is clear up-front. This specification document will be the basis of the Sponsored Support project.
Incremental delivery and regular updates. We follow an agile development process so your features will be delivered incrementally, sometimes over several public releases. You will receive regular updates on the status of your project and where sensible private releases to ensure the features match your expectations before final release.
- Raise any issues you find with the delivered software directly in our Enterprise Support Forum which provides a clear and open communication channel for issues.
Sponsored Support is only available to Enterprise Support customers.
Each piece of requested functionality is unique so pricing is specific to each project. Please contact us to arrange a discussion with one of our team to explore your requirements. We’ll then provide you with an estimated project cost.
The Sponsored Support service gives Enterprise Support customers the opportunity to commission functionality development directly within the GroupDocs product range. This does not mean that the customer owns the new functionality or the code associated with it. The Sponsored Support service should be viewed as a route to ensure functionality development within the GroupDocs products, not a way to accelerate development of a feature to meet a short-term timescale.