Support Solutions

Free Support

Free Support

Support forums with no charge

Open support forums - support from our software engineers. Everyone who uses GroupDocs products have access to our free support. Our software developers are on stand-by to help you succeed with your project, from the evaluation of our software to roll-out of your solution. Read more about Free Support.

Priority Support

Priority Support

24 hour response time in the week, issue escalation, dedicated forum

If you want to know when you'll hear back from us on an issue, and know that your issue is prioritized, Priority Support is for you. It provides a more formal support structure and has its own forum that is monitored by our software engineers. Read more about Priority Support.

Enterprise Support

Enterprise Support

Communicate with product managers, influence the roadmap

Get a higher level of involvement with our roadmap. Enterprise customers often have very specific needs. Our Enterprise Support option gives them access to the product development team and influence over the roadmap. Enterprise Support customers have their own, dedicated issue tracking system. Read more about Enterprise Support.

Sponsored Support

Sponsored Support

Get the feature you need added to our roadmap

Sponsor the development of product enhancements. A sponsored support development is managed as a stand-alone project and delivers the requested enhancement outside of the roadmap following an agile delivery methodology. Sponsored support is an add-on service for Enterprise Support customers. Read more about Sponsored Support.