Renewal Policies

Renewing a Subscription

When you buy a license you get a full year's subscription to software updates. When your subscription nears its end, we send you an email to remind you to renew your subscription. Without a subscription you can still use the product and get support, but you do not get new features or fixes. If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew it before you can benefit from the fix.

When should I renew my subscription?

You can renew your subscription either when we send you a reminder, or at any other time. If your subscription expires in December and you buy a renewal early, say in September, the renewal adds twelve months to your subscription from the expiry date.

What does a subscription cost?

Renewing an existing subscription is cheaper than renewing an expired subscription. While your subscription is still running, adding a year to the subscription costs 50% of the current product price. To re-activate an expired subscription costs 60% of the current product price. If you need help with working out the price for a renewal, please contact our sales team at GroupDocs Sales Forum or This email address is being protected from spambots. You need JavaScript enabled to view it. and they will be glad to assist you.

Have your order ID or GroupDocs username handy to help the sales team find your account quickly.

How do I renew my subscription?

Log in to the purchase system with the username that the product was bought with. There is a link next to the order for renewing the subscription.

If you bought the product from one of our resellers you can contact them when you need to renew your subscription. Our resellers can help you purchase a new subscription.

f you have a problem or if you are not the original buyer, contact our sales department and they will help you.

Questions?

If you have questions about what you get with a subscription, read our Subscription FAQ.

If you have questions about any aspect of renewing your subscription, from the exact cost through to finding an order ID, contact our sales department and they will help you.