GroupDocs document not loading in IE browser

Last post 01-18-2017, 4:48 PM by Boris Pazin. 17 replies.
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  •  01-09-2017, 7:13 AM 16423

    GroupDocs document not loading in IE browser Java

    Attachment: Present (inaccessible)
    In our groupdocs viewer documents are opening fine in  browsers like Chrome,Firefox,etc, But the same document is not opening in IE browser.

    IE browser version = 11

    Please suggest us why this is happening.

    Attached screenshot of IE
    Filed under: IE11
     
  •  01-09-2017, 12:45 PM 16430 in reply to 16423

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram,

    Thanks for taking interest in GroupDocs.Viewer for Java and sharing your concerns.
    Can you please tell, which version of the API you are integrating in your project, are you evaluating any of our showcase projects ?
    Keen to hear from you.

    Kind regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-10-2017, 3:21 AM 16440 in reply to 16430

    Re: GroupDocs document not loading in IE browser

    Hi 

    We are using the below showcase project


    and version 3.2 of API
     
  •  01-10-2017, 8:13 AM 16442 in reply to 16440

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram, 

    Thanks for providing us the details.
    This issue is already logged at GitHub, please follow this link to keep track of the issue for future correspondence and further updates.

    Kind regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-12-2017, 6:25 PM 16471 in reply to 16442

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram,

    We are pleased to inform you that a new release of our Servlets based project is on-board that covers the issue you reported earlier. You can find the updated project here

    Kind regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-13-2017, 6:33 AM 16481 in reply to 16471

    Re: GroupDocs document not loading in IE browser

    Attachment: Present (inaccessible)
    Hi Atir,

     Thanks for the update. But unfortunately the fix you have provided is not working for me. 

    Still I am facing the same issue.

    I changed the lines in script file as you have suggested, I am seeing that js file change in view source but its not working in IE.

    Can you suggest me anything more has o be done

     
  •  01-13-2017, 6:56 AM 16483 in reply to 16481

    Re: GroupDocs document not loading in IE browser Java

    Attachment: Present (inaccessible)
    Hi Ram,

    Still I am facing the same issue.
    We couldn't reproduce the issue using newly released Servlets based front end. Please find the attached screenshots of rendered documents in viewer on IE. 
    Can you please share the problematic file/document with us and the exception you are seeing in the IDE. We would recommend you to clone or download the official project and try it at once.

    Best regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-13-2017, 7:46 AM 16485 in reply to 16483

    Re: GroupDocs document not loading in IE browser

    Hi Atir,

     I was debugging the script and checked that the line which you gave as fix was not even reaching. 

    The below line itself is not rendering

    triggerImageLoadedEvent: function (pageIndex) {
    if ($.browser.msie) {
    if (!this.pages()[pageIndex - 1].visible()) {
     
  •  01-13-2017, 9:37 AM 16486 in reply to 16485

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram,

    In order to investigate your scenario at our end, we need your project. Can you please share complete project?
    We'd appreciate your cooperation.

    Kind regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-13-2017, 10:31 AM 16487 in reply to 16486

    Re: GroupDocs document not loading in IE browser

    It will be a security violation if i am sharing the whole project. Will any specific file can be able to help you to investigate
     
  •  01-13-2017, 10:53 AM 16488 in reply to 16487

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram,

    Do you see any exception in the IDE console when you render any document in the viewer on IE ? If yes, please share that exception with us.

    Thanks 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-13-2017, 2:14 PM 16491 in reply to 16488

    Re: GroupDocs document not loading in IE browser

    Hi Tahir,

     I will provide the logs to you shortly, 

    meanwhile, we are able to see the document in the printing page, does this means document is rendered and any other issue.
     
  •  01-13-2017, 2:22 PM 16492 in reply to 16491

    Re: GroupDocs document not loading in IE browser Java

    Hi Ram,

    We would like to update you that there's no such issue reproduced in our newly released Servlets based project. However, if you provide us the logs, we may perceive the issue at your end.

    Best regards 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
  •  01-16-2017, 4:46 AM 16503 in reply to 16492

    Re: GroupDocs document not loading in IE browser

    Hi Atir,

     From the logs we are not able to see any specific errors related to IE, but we found the below two reasins which caused the failure

    1) WebService calls gets aborted sometimes in case of IE

     

    2) When WebService call is successful, in case of IE, response is partial. While previewing the response in the developer console, partial image is shown. Where as in case of other browsers, complete image is shown in preview

    Can you suggest us on this


     
  •  01-16-2017, 6:43 AM 16504 in reply to 16503

    Re: GroupDocs document not loading in IE browser Java

    Attachment: Present (inaccessible)
    Hi Ram,
     
    We are still not able to reproduce this issue at our end with IE9, 10 and Edge (that are supported IE versions so far). Let me share few screenshots (rendered documents beside IE developer console) with you. 
    We would suggest you to give our Servlets based project a try and integrate latest version of the API in your project as well. It is rendering documents properly. Exploring our showcase project, you may observe what possible changes are required at your end/in your project in order to render documents properly.

    Many Thanks 

    Atir Tahir

    Support Developer
    GroupDocs Support Team
    http://groupdocs.com
    Your Document Collaboration APIs
     
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